sometimes things stop working

But that doesn’t mean you need to worry. PTG’s world-class service & support team (our Network Operations Center and Field Service capability) is standing by to help sort out any issue. User-error or machine-error, we don’t judge. All we care about is getting your system running smoothly. Online, on the phone or on-site, we can assist so that you can do what you do best. Leave the technical stuff to us.

From “Why don't I have any music?” and “Why is this red light blinking?” and "I think we have a bad TV here." to ensuring complex systems continue to run as expected, we quickly diagnose the most efficient method to return all systems to normal.

  • Troubleshooting
  • Preventative maintenance & equipment cleaning
  • System upgrades & reprogramming
  • Remote system diagnostics, network health monitoring
  • Video calibration
  • Rapid equipment replacement
  • Flux Capacitor adjustments (jk! But seriously, do you have one?)

 

Customer Service

NETWORK OPERATIONS CENTER

Our help desk is in staffed daily (M-F 7:00am - 6:00pm ET) with weekend support as needed, and our trained in-house agents are standing by to respond, troubleshoot and dispatch on-site service to get you back to 100%.

Submit Repair Request

 

NOW OFFERING 20% OFF SERVICE IN JULY

SCHEDULE NOW FOR 20% OFF IN JULY

20% applicable for a two-hour minimum technician visit. Offer valid for service calls during normal business hours from Monday through Friday, contact 248.668.3100, Option 8. Response times will vary based on location. Service visits are available by appointment only. Valid through July 31. Use CODE: PM2020​. 

 

 

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best in class incident handling

How we handle service and support is as important to us as the result. We operate our help desk and incident handling on the best tool out there - Zendesk. Used by tens of thousands of companies worldwide, Zendesk offers us the ability to take care of our customers from request, to reporting, to resolution with highly efficient and modern processes. We offer the ability to take in service requests by phone, email, text message… Anything you can think of

Our searchable database of knowledge means your people can find the help they need any time.

 

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real-time Technician management

We enable our ready-on-demand workforce with a suite of mobile and online capability on the Work Market platform. Our bonded, insured, vetted and certified technicians receive and report all work through Work Market, ensuring that PTG and our customers have real-time updates on work in progress.

We have over 300 technicians in our pool, with relationships, training and expertise that we've developed over our 30 years working together.

Work Market allows us to get exactly the right tech, to the right job, prepared with the right training and scope details.

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warranty & maintenance tracking

Maximizing utilization of manufacturer warranties and following strict preventive maintenance schedules makes sure our clients' investments are protected.

We developed our own platform for keeping these records up to date, providing logins for our clients enabling real-time lookup of in-service details, last-service details, and warranty expiration dates.

 

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already "Locked in?"

Maybe you already have a service contract with another vendor, but you’re thinking of a change. That’s okay – it’s more common than you think. We are happy to discuss your service & support needs to determine how we can help.

Strong vendor relationships, 30+ years in the industry, plus national coverage – PTG is a slam dunk for your audio, video and interactive systems.

Contact Us

This is one fantastic company, awesome group of people and they all do a great job. I can’t say enough about this business.

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Rick Winter

Supply Chain Materials Purchasing / Brinker

Under pressure. Tough deadlines. Lots of people working in the space at once to get the doors open on time. PTG navigated the challenges and completed their scope professionally so we could get final touches in place for opening American Eagle stores throughout the United States and Canada. Job well done.

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John Morabito

Construction Manager / American Eagle

From quote, through installation, to service, PTG is top-notch! Always a quick response and a friendly voice at the end of the line.

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Rip Riva

Franchise Owner / Johnny Rockets

WE'RE POWER USERS OF THE TOP SERVICE PLATFORMS

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