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Wixom/Dallas

X

Entry Level New Business Development

Sales

Reports To: Director of Sales

Wixom/Dallas

The purpose of the National Business Development position at PTG is to develop and maintain meaningful relationships with nationwide retailers, restaurants, automobile dealerships, banks, and corporate institutions that have not previously worked with ProMotion Technology Group.

Responsibilities

  • Identifies prospects by researching the industry and attending industry-hosted events
  • Locates or cultivates potential business opportunities by collaborating with vendor partners
  • Proactively identifies and creates new sales opportunities to increase company revenue
  • Works to stringent targets, this role will be required to adopt a professional and knowledgeable approach to each new sales opportunity
  • Increases revenue through generation of leads
  • Must be customer-oriented in order to explain our services to potential new clients, pitch the sale as well as be available to address issues or concerns
  • Protects organization's value by keeping information confidential and proprietary
  • Participates in industry education opportunities, reading professional publications and maintaining/growing network of industry relationships
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value, and commitment to being a TRUE HUNTER
  • Works hand in hand with Account Manager to transition accounts, after client onboarding

Qualifications

  • N.I.M.B.L.E.
  • Bachelor’s Degree
  • A/V Industry Experience preferred but not required
  • High-Level communication skills, both written and verbal
  • Strong interpersonal skills with the ability to build rapport with clients
  • Motivation to design and implement business development strategy
  • The ability to self-motivate with strong time management skills
  • Ability to work to and exceed targets

Job Type: Full-time

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Wixom/Dallas

X

Senior Account Manager

Sales

Reports To: Sales Manager

Wixom/Dallas

The Senior Account Manager is the liaison between customers and cross-functional internal teams. This position has the opportunity for advancement into New Business Development.

Responsibilities

  • Nurturing clients handed off by the New Business Development team
  • Finds new business opportunities within existing client base
  • Setting opportunities up in ERP system, ensuring all pertinent information is accounted for
  • Operates as the lead point of contact for all matters specific to designated accounts
  • Builds and maintains strong, long-lasting customer relationships
  • Creates quotes and pricing proposals from customer submitted requests
  • Manages customer construction schedules to submit proposals and pricing based on the schedule
  • Works with sales team to ensure the timely and successful delivery of our solution proposals according to customer needs and objectives
  • Develops new business with existing clients and/or identifies areas of improvement to exceed sales quotas
  • Forecasts and tracks key account metrics (i.e. quarterly sales results, annual forecasts)
  • Prepares reports on account status
  • Assists with high severity requests or issue escalations as needed

Qualifications

  • N.I.M.B.L.E.
  • Associate’s Degree or related experience
  • Proven work experience as an Account Manager, Account Coordinator or other relevant experience
  • Ability to communicate effectively on all levels
  • Solid experience with CRM software and MS Office
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills

Job Type: Full-time

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Wixom/Dallas

X

Service & Support Specialist

Operations

Reports To: Director of Operations

Wixom/Dallas

To provide superior customer service to PTG clients efficiently and effectively.

Responsibilities

  • Manage internal tracking system for service jobs including Q360 boards, Pantera, and client Web Portals if necessary
  • Troubleshoot service requests prior to dispatching technicians for service calls
  • Create Scope of Work (SOW) for service dispatches
  • Communicate SOW to Installation Services for technicians sourcing
  • Communicate SOW to technicians for efficient and timely dispatches
  • Create and update notes in Q360 specific to each client supported
  • Request set up for new clients through Accounting and ensure information is in all systems as required
  • Create and update technician PO’s in Q360
  • Create and update Client SO’s in Q360
  • Follow Client Service Level Agreements (SLA) and communicate any concerns with meeting SLA’s as they may arise
  • Request technicians pre-sourcing from Installation Services
  • Determine best technicians to assign to a service dispatch based on qualifications and Scope of Service Request
  • Manage costs for service calls to be within the approved budget as determined by each customer and per Service Level Agreements (SLA), as applicable
  • Issue Pantera assignments to technicians
  • Communicate and confirm technician assignments to ensure successful dispatches
  • Work with Engineering, as needed, to make sure proper equipment is being specified / quoted for replacements and / or enhancements
  • Generate quote in Q360 and obtain client approval, if necessary
  • Coordinate the shipment of equipment, if necessary
  • Ensure technicians successfully completed the service job; collect COC, pictures, etc. and confirm technician PO amount
  • Communicate any issues or concerns relating to the client to Sales
  • Upload all necessary documentation into the internal storage system

Qualifications

  • N.I.M.B.L.E.
  • Four (4) year college degree preferred
  • 1-2 years' experience in Customer Service
  • Experience in Q360 and Pantera a plus
  • Extremely detail oriented
  • Plans and carries out responsibilities with minimal direction
  • Excellent verbal and written communication skills
  • Motivated, goal oriented, persistent, skilled negotiator; Possess strong problem-solving skills
  • Ability to multi-task and handle stressful situations/deadline pressure; sense of urgency a must
  • Advanced computer skills in MS Office (MS Word, Excel, PowerPoint, Outlook)

Job Type: Full-time

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Wixom/Dallas

X

Senior Field Technician

Operations

Reports To: Manager of Engineering, Installation Services & QC

Wixom/Dallas

The Senior Field Technician supports outsourced field technicians via phone, performs QC checks on installations and handles local installations. This role supports rack fabrication as needed, administers bidding process and contracts for vendor performance/compliance (I.e. prepare specifications, evaluate bids, recommend vendors, etc.) for the purpose of securing services within budget and in compliance specific to service and installation projects.

We’re looking for results-driven RV Sales Associates to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels, and profitability.

Responsibilities

  • Perform job site visits to QC installations as requested by clients and project managers
  • Provide service labor support to all Service & Support Specialists
  • Create quotes of necessary labor and/or parts needed based on troubleshooting documentation and scope of work provided by internal customers (Sales, PM, NOC)
  • Prepare proposals, negotiate contracts, and administer service labor in accordance with company policies and requirements
  • Hire and provide subcontracted field resources with all necessary information, documentation, and guidance
  • Consistently evaluate completed projects in order to ensure that the proper Installation Services processes and procedures are being completed by both internal employees as well as subcontracted resources in the field
  • Provide an avenue for conflict resolution between the field resources and internal customers (Sales, PM, NOC) when discrepancies occur either in field conditions, billing requirements, or proper documentation
  • Negotiate service request with subcontracted field resources to ensure that they are being utilized in the most efficient and effective ways possible
  • Effectively manage expectations between PTG and subcontracted field services resources from the onset of the professional relationship
  • Manage technician sourcing ticket requests with response time of 24 hours
  • Provide routine and regular audits on completed projects in order to ensure that the proper Installation Services processes and procedures are being completed by both internal employees as well as subcontracted resources in the field
  • Achieve and maintain a fully staffed service coverage network for all levels of subcontracted field services resources, within a reasonable level of work expectations
  • Ensure subcontracted resources in the field participate in and maintain all required testing and certification protocols set up for them
  • Maintain technician records and ensure that all necessary paperwork is kept up to date by the subcontracted resources
  • Research, qualify, and recruit new subcontracted resources in understaffed areas of Installation Service coverage for AV technicians, programmers, and electrical contractors
  • Coordinate with project managers, project coordinators, and service & support team members to ensure that subcontracted field resources receive all necessary information, documentation, and guidance before, during, and after active projects
  • Update outdated documents and agreements to comply with the most current laws, practices, and policies
  • Maintain a profitable relationship with a number of vendors capable of providing coverage support to remote areas where current workloads do not provide incentive enough for traditional subcontracted field service resources to devote the time, energy, and resources necessary to maintain a partnership with PTG

Qualifications

  • N.I.M.B.L.E.
  • Bachelor’s degree preferred or equivalent work experience
  • 3-5 years' experience in the field installing commercial A/V systems
  • Proven working experience in Customer Service in the A/V industry
  • Experience installing commercial A/V systems
  • Experience in rack fabrication – ability to build racks (wired correctly to the specs, labeled, and tested)
  • Experience in Q360, Pantera, or other web portals a plus
  • Provide a high level of customer service to internal and external partners
  • Ability to thoroughly read and understand contracts
  • Ability to take initiative and work efficiently and efficiently
  • Ability to perform in a deadline driven environment; sense of urgency a must
  • Extreme attention to detail
  • Possess strong problem-solving skills
  • Excellent verbal and written communication skills
  • Advanced computer skills in MS Office, able to produce advanced Excel Workbooks, smartsheets
  • Ability to conduct in-depth internet research to provide the best possible for the company
  • AV training and certifications required – Crown, Cisco, Biamp, BSS, Bose, DBX to name a few
  • Travel required

Job Type: Full-time

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Wixom, MI

X

Systems Engineer

Engineering / Operations

Reports To: Manager of Engineering

Wixom, MI

The Systems Engineer is responsible for the generation of all engineering documentation; proposal drawings, shop drawings, bills of material and scope of work. Completing engineering tasks as required while maintaining schedules and deadlines. Engineer may require interaction with the client via site visits or phone.

Responsibilities

  • Create full BOM based on Sales Team opportunity requests
  • Create and deliver demonstrations, presentations, prototypes, POC/POV and map features/benefits of client's products to prospects specific needs
  • Develop engineered solutions that map customer business requirements
  • Generate technical scopes of work (SOW) and detailed design narratives for engineered solutions
  • Analyze blueprints, construction drawings, and technical/functional design specifications to prepare compliant engineered solutions
  • Research emerging technologies in support of A/V solutions
  • Interface with product and distribution partners to obtain systems, device, and equipment pricing during engineering process
  • Maintain quality assurance by following organization standards
  • Willing to participate in advanced industry trainings to obtain certifications
  • Perform internal trainings on various AV technologies

Qualifications

  • N.I.M.B.L.E.
  • Associate or Bachelor's Degree or equivalent work/related experience
  • CAD knowledge a plus
  • Effective communicator
  • Developed and demonstrated teamwork skills
  • Strategic thinking
  • Problem analysis and problem-solving skills
  • Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution
  • Commitment to continuous learning
  • Experience working in a flexible, employee empowered work environment
  • Expert problem-solving skills and ability to methodically understand and resolve issues
  • Extensive knowledge of signal flow for audio, video, control, and networking
  • Extensive knowledge of 70 Volt audio systems
  • Extensive knowledge of Video Distribution, HDBaseT and Video over IP
  • Experience in construction & onsite installation
  • High attention to detail
  • Advanced computer skills in MS Office (MS Word, Excel, PowerPoint, Outlook)
  • Preferred industry certifications:
    • CTS, CTS-D or I
    • Crestron Certified Programmer
    • Crestron DM Certified Engineer
    • Extron CCS, or CPC and XPT SDE

Job Type: Full-time

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Wixom, MI

X

Manager of Operations

Project Management / Operations

Reports To: Director of Operations

Wixom, MI

The Program Manager will manage and train a team of Project Managers and Project Coordinators.  This position is a serving managerial role.

Responsibilities

Managerial

  • Develop & implement ongoing Project Manager & Project Coordinator training
  • Establish and monitor progress on performance objectives for the teams, across
  • Serve as an escalation point, assisting Project Managers and Project Coordinators with resolving issues as needed
  • Run weekly department EOS meetings as well as participate in weekly Management EOS meetings
  • Qualify and hire new team members, work with HR to manage compensation & benefits for team, approve team PTO/WFH requests and administer performance related reviews
  • Work with Director level leadership to prepare and review Individual Development Plans (IDP) with Project Managers & Project Coordinators
  •  

Process and Best Practices

  • Systems administrator/expert 
  • Establish best practices to mitigate risks impacting the ability to bring a project in at or below budget and on time
  • Drive continuous improvement ideas, in consultation with the team, to improve quality and cost - facilitate lessons learned being communicated cross departmentally 
  • Author new processes when needed - submit for approval prior to implementation 
  • Champion the departments operational excellence, establishing best practices and QC for PM/PC teams

General

  • Evaluate the programs strengths and weaknesses 
  • Assign projects based on workload and client needs 
  • Monitor projects to ensure goals are met 
  • Devise new programs that support the teams objectives 
  • Provide an avenue for conflict resolutions between field resources and the teams when discrepancies occur either in field conditions, billing requirements, or proper documentation 
  • Work with internal and external parties to organize the various components and communication needed to initiate, run, and conclude projects as well
  • Ensure a safe working environment for the employee’s, technicians, and contractors 
  • Process and react quickly to last minute changes and requests - often beyond normal business hours 
  •  
  • Travel to new site locations may be required – rare, but often last minute
  • Attend and participate in training and course work required for new products and services 
  • Project manage jobs as needed to support the department

Qualifications

  • N.I.M.B.L.E.
  • 5+ years Management, AV and/or Construction project management experience preferred  
  • Bachelor’s Degree in business or related field preferred 
  • Must possess ability to perform successfully in fast-paced, deadline driven atmosphere  
  • Must be capable of building a project plan  
  • Must understand the various project billing methods and create a schedule of values (AIA, progressive, project completed etc.) 
  • Excellent written and verbal communication skills  
  • Strong computer skills including Internet, Excel/Word/Outlook, database, and project management programs 
  •  
  • Detail-oriented, organized, and experience in organizing others as well as keeping on task

Job Type: Full-time

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Wixom, MI

X

Systems Administrator

IT

Reports To: Director of Accounting, Purchasing & Distribution

Wixom, MI

Champions PTG’s internal systems, maintaining and managing the systems to ensure optimal performance company wide.

Responsibilities

  • Learns ins-and-outs of all systems (Primarily Q360 and Pantera) to find efficiencies and ensure each system is being used to full capacity
    • Develops and manages system enhancements and upgrades road maps
    • Performs configuration changes as appropriate to address stakeholder needs
    • Stays abreast of future system development plans and participates in system user groups where available and appropriate
    • Maintains best practices on how each system should be used to full capacity
  • Guides employees and department leads to useful reports and dashboards to see key metrics and trends in their work. 
  • Maintains and manages the development of dashboards and reports for all areas of the business
  • Develops and preserves companywide catalog of Standard Operating Procedures and Processes
  • Establishes and maintains systems and controls that safeguard assets and that verify the integrity of all processes, and data.
  • Serves as database manager for all key software and systems including: 
    • Mass uploads to systems for new opportunities/projects/roll outs 
    • Creates and maintains Smartsheet solutions 
  • Works with Training & Development department as well as HR to build and maintain system training documentation for new and existing employees
  • Stays current in knowledge of new functionality/software releases and applies/updates best practices and SOPs 
  • Provides new insight to tools or established best practices, as determined by department leads
  • Supports internal IT as necessary (ie: hardware issues)
  • Other special projects as assigned

Qualifications

  • N.I.M.B.L.E.
  • Bachelor’s Degree
  • 3+ years' experience in an internal IT role
  • Q360 experience a plus
  • Must possess ability to perform successfully in fast-paced, deadline driven atmosphere
  • Excellent written and verbal communication skills
  • Strong computer skills including Internet, Excel/Word/Outlook
  • Detail-oriented, organized, and experience in organizing others as well as keeping on task

Job Type: Full-time

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Wixom/Dallas

X

Project Manager

Project Management / Operations

Reports To: Director of Operations

Wixom/Dallas

This role plans, executes, and finalizes AV and digital signage national installation projects according to strict deadlines and within budget.

Responsibilities

  • Works with internal and external parties to organize the various components needed to initiate, run, and conclude projects
  • Documents and tracks conversations with internal and external parties in relation to projects
  • Mitigates risks that would impact the ability to bring a project in at or below budget
  • Ensures a safe working environment for the employees, technicians, and contractors
  • Processes and reacts quickly to last minute changes and requests – often beyond normal business hours
  • Knows and communicates the scope of a project
  • Follows-up on day-to-day shipments to and from field operations/installers
  • Manages field operations installations, making sure all project requirements are completed timely, under budget
  • Builds and executes project plans, schedules, updates and details to the customer and project team
  • Maintains project budget, tracks and manages job costs
  • Processes paperwork and reports required for the project including budget progress reports, back charges, project photos, installer invoices etc.
  • Reviews CAD designs and scope of work with design team for accuracy and consistency
  • Resolves product or service problems for client by working with internal departments
  • Initiates and follows up on RMA’s (returns) with client and technician
  • Travels to new site locations may be required, rare but often at last minute
  • Attends and participates in training and course work required for new products and services

Qualifications

  • N.I.M.B.L.E.
  • 3-4 years AV and/or Construction project management or project coordination experience preferred
  • Bachelor’s Degree in business or related field preferred
  • Q360 experience a plus
  • Must possess ability to perform successfully in fast-paced, deadline driven atmosphere
  • Understanding of the various project billing methods (AIA, progressive, project completed etc.)
  • Excellent written and verbal communication skills
  • Detail-oriented, organized, and experience in organizing others as well as keeping on task

Job Type: Full-time

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