AV INSTALLATION: WHAT GREAT SERVICE AFTER THE SALE LOOKS LIKE

Feb 22, 2019 5:44:31 PM

Installation_Restaurant Sound Systems

Once your company’s AV installation is complete, you’ll be able to start enjoying all of the benefits associated with a commercial sound system. From happier customers to greater profits, there’s definitely a lot to look forward to once installation is finally complete. Still, don’t celebrate just yet. To ensure there won’t be any unforeseen issues, it helps to know what a successful installation looks like.

 

5 SIGNS YOUR AV INSTALLATION WAS A SUCCESS

Once your company’s AV installation is complete, you’ll be able to start enjoying all of the benefits associated with a commercial sound system. From happier customers to greater profits, there’s definitely a lot to look forward to once installation is finally complete. Still, don’t celebrate just yet. To ensure there won’t be any unforeseen issues, it helps to know what a successful installation looks like.

1. CLEAN INSTALLATION

At most, your customers may notice the speakers, but the rest of your commercial sound system should remain out of sight. If you notice wires hanging out of the ceiling or along the walls, that is a massive red flag. Obviously, exposed wiring is a real eyesore, but it might also represent an incomplete installation. Those wires could easily be damaged, too, which would require repairs. The same goes for the wires connected to your controls. They may be kept somewhere customers cant’ see, but a mess of tangled wires represent serious potential risks.

2. CONTROLS ARE IN A SECURE AREA

Every commercial sound system involves three components: content, coverage, and control. That last element is responsible for the other two working properly. Needless to say, it’s pretty important.

So, your AV installation should involve placing it somewhere secure. This means away from high-foot-traffic areas and anywhere a random customer might be able to access it. “Secure” also means your controls aren’t kept somewhere they might be compromised. For example, keeping them in a utility closet is a good way to make them less accessible, but the hardware could easily become wet. Some companies keep them in storage closets, but over time, people place boxes or other items on top of these units that might cause them to overheat or otherwise impede their functioning. Instead, your controls should be somewhere authorized personnel can easily access them and nothing will threaten their operation.

3. THE COMPANY STICKS AROUND TO HANDLE TRAINING

No matter how great the rest of your installation process goes, if none of your staff members know how to work your sound system, it’s not going to be worth much. That’s why your installation process should also involve training. The installers should go through how to operate every aspect of your system and answer any questions you have. Aside from the obvious reasons, this also reflects the amount of pride they take in their work. Reputable installers want nothing more than for their clients to absolutely love the work they’ve done.

4. QUICK RESPONSE TIMES FROM A TEAM OF EXPERTS

Even with sufficient training, your staff members will most likely have questions at some point. Your system could also quit working properly for any number of reasons. When these kinds of scenarios happen, you want an installation team that can quickly provide answers and any further help required to enjoy everything your system has to offer.

Your service contract will outline what kind of help that is available, but popular examples include:

    • Call Center
    • Email
    • Service Portal

The best service agreements involve more than one option. For minor issues, it helps to just have a number you can call, so a tech can troubleshoot the problem with you and get your system back on track right away. On the other hand, an accident may have physically damaged the controls, in which case it helps to have worked with an installation company with a nationwide network of experts, so someone can come to your location and handle repairs.

5. CUSTOMIZED WARRANTIES

Finally, no AV installation should be considered successful without a customized warranty. This agreement should cover the unique aspects of your installation, not generic factors that might not do you any good if something goes wrong.

 



 

DLC Mock upDLC Mock up

DOWNLOAD OUR COMPLETE GUIDE TO DESIGNING AUDIO FOR YOUR RESTAURANT.

 

 



 

HOW TO PREPARE FOR A SUCCESSFUL AV INSTALLATION

While it’s important to know what a successful AV installation looks like, it’s better to know you’re hiring the right company from the very beginning. The easiest way to do this is to ask candidates for references and then ask those past clients if they noticed all of the above after the installation was done or if there were some unwelcome surprises. Do that and you’ll enjoy peace of mind knowing your installation will show all the signs of success.

 IMG_7151

 

Topics: Audio

Spencer Knisely

Written by Spencer Knisely

The pace and intensity of the Retail industry has me wired to identify simple themes in complex and layered problems. From there, it's exciting to generate and then to apply people, process and technology solutions in an end-to-end design process.

Post a Comment